The flow from scanning to acceptance
A guest scans the correct table code, browses, selects items and submits. The guest needs a clear success state and staff need to identify and process the incoming request.
- Identify venue and table
- Review the cart and submit
- Staff confirm table and items
- Kitchen or drinks station progresses the order
Failure cases to plan for
A guest may submit twice when the internet is slow. An item may sell out, or a guest may move tables. A good workflow makes those issues visible and recoverable.
- Connection fails while submitting
- The guest taps twice
- Two staff members act on one order
- An item is unavailable
How to introduce ordering to guests
A small sign that says “Scan to order” and staff willing to help is often enough to start. Keep an alternative for guests who prefer to speak to a server.
Measure actual usefulness
Track successfully submitted orders, table mix-ups, manually re-entered items and staff feedback. Evaluate the system across several busy periods rather than one smooth demonstration.